Support

We're here to support you with your new website. You have access to a 24/7 ticket system once your website is set up. Our staff will respond to any support ticket that you open up and gladly answer you questions.

If you need help beyond our normal support or want some modifications done to your website theme or template, then you can submit a support ticket for that work and our skilled non-geek team will respond with a quote for that work. You can then decide if you want to have the work done. If so, then it'll be completed in a short time - usually within 48 hours. It's that simple.

When paying for custom work, you have two options:

1. You can pre-pay the work in the form of packs of Maintenance Blocks. One Maintenance Block is a half hour of work (a half hour of our experts' time). Since you're pre-paying them in advance and keeping the rest on account, you get a discount. Any remaining Maintenance Blocks that were not used, stay in your account forever for you to use at any future time. We give you a page that shows how many Maintenance Blocks you've purchased, what they were used for and how many you have left. See our pricing on Maintenance Blocks below.
   
2. You can pay for just the time used. With this method, we charge our normal, hourly rate of $115 per hour. There are no discounts but you don't have to worry about buying packs of Maintenance Blocks. You still need to pay before we start on your work and you can pay with a credit card online.

So how you pay is up to you and we always quote how long work will take before we ever charge you. You never get charged more than what we quote unless the work changes and in that case, we'll ask you again to approve the charges before we'd do the additional work. Getting updates and additional work shouldn't be a hassle for you. It should be simple and fair.

Maintenance Blocks Pricing